Frequently asked questions

WoopDrive currently operates in over 16 cities, including airport and city pickup locations across Europe and the Gulf region. The full list of cities and pickup points is available on the locations page or directly when you search for a car. We add new cities regularly, if your destination isn't there yet, check back soon.

Booking takes about three minutes. Pick your city or airport, choose your dates, and browse available cars with real prices and real photos. Select the car you like, choose insurance, and complete a one-time identity verification. The first booking takes a few minutes, every booking after that takes about 30 seconds.

You can book on woopdrive.com or in the WoopDrive app, whichever is more convenient.

Yes — you'll need the WoopDrive app to start and end your trip and to take the required vehicle photos. Browsing cars and making the booking work on woopdrive.com from any browser, but the trip itself runs through the app, which also supports keyless car access where available.

We accept debit cards, credit cards, Apple Pay, and Google Pay. A regular bank card is enough, you don't need a credit card. Payment is processed securely through Stripe, our payment provider. WoopDrive never sees or stores your full card number.

No, WoopDrive does not require a security deposit. The 1000 to 2500 EUR hold that traditional rental companies place on your card stays in your account with us. You only pay the rental price shown at booking, with no surprise charges.

Yes. The price you see at booking is the total price you pay, including VAT or local equivalents, insurance for the tier you chose, and the booking fee. There are no hidden fees. Optional extras (additional driver, child seat, etc.) are clearly priced before you confirm.

KYC stands for "Know Your Customer". It's a one-time identity check we do before your first rental, required by law to prevent fraud and to confirm you have a valid driving licence. You'll scan your driver's licence and your passport or national ID using our certified partner Ondato. The whole step takes about 30 seconds.

No. The verification is one-time, ever. After your first successful scan, every future booking with WoopDrive skips this step entirely and books in about 30 seconds. We re-verify only if your documents expire or if you change your name.

Yes. Your documents are processed by Ondato, a certified identity verification provider compliant with GDPR. We do not store your raw document images on our servers. We only keep the result (verified or not) and the document expiry date so we know when to re-verify.

Full details are in our Privacy Policy.

After booking, you'll get a confirmation email and an in-app notification with the pickup location, contact details for the local provider, and any access instructions. For airport pickups, the car is delivered to the arrivals area or a nearby short-term parking lot. For city or hotel pickups, the car is brought to the address you specified.

No. WoopDrive replaces the traditional rental desk with delivery and digital handover. There's no clipboard to sign in person, no queue, no paperwork. The car keys are handed over directly, or where supported, you unlock the car with the digital key in the app.

Once your booking is confirmed, you receive: the exact pickup address and time, contact details for the local provider, photos and condition report of the car, your rental agreement, insurance details, and a checklist of what to do at pickup and return. Everything is also accessible in the WoopDrive app under Manage Booking.

Yes. You can cancel free of charge up to 48 hours before your pickup time, no questions asked, full refund to your original payment method. You can also change pickup or return time and add extras like a child seat any time before pickup. Manage everything under Manage Booking.

Don't worry. For airport pickups we monitor the flight number you provided at booking and adjust the pickup time automatically for delays under 4 hours. For longer delays, contact us via the chat widget or email and we will reschedule with the local provider.

We store your account details (name, contact, language preference), your booking history, your payment method (token only, never the card number), your identity verification result, and your driver's licence expiry date. We do not store your raw ID document scans, your full card number, or any tracking data from third-party advertising networks.

For the full list and your rights under GDPR, see our Privacy Policy and Cookies Policy.

Yes. You have the right to access, correct, delete, restrict, port, or object to the processing of your personal data, under GDPR and equivalent local laws. Email hello@woopdrive.com from the address linked to your account and we will process your request. Some data must be retained for legal reasons (for example, accounting records for 10 years), but everything we can delete, we will delete on request.