WoopDrive: General Terms and Conditions

WoopDrive / We / Us: RSInvestment Group OÜ, Harju maakond, Tallinn, Kesklinna linnaosa, A. Weizenbergi tn 16, 10150, Estonia, registration code 14173840, operating under the trademark WOOPDRIVE, including its branches and affiliates where applicable.

User / You: an individual consumer or business client using the Platform.

Services: services provided through the Platform, including (without limitation):

• Rental Booking Services: enabling Users to discover, book, and pay for vehicles offered by third-party providers. The vehicle and its physical keys are handed over to you by the Vehicle Provider at the agreed pick-up location.
• Fuel and Partner Services: ordering or administering fuel cards (where offered), facilitating access to partner prices, benefits, reports, and related account functionality.
• Customer support, verification, fraud prevention, billing, and communications.

Vehicle Provider / Partner: any third party (rental company, fleet owner, car-sharing operator, fuel or road services partner, payment provider, etc.) that sells or provides goods or services to you. Rental Agreement: the agreement between you and the Vehicle Provider for vehicle use (including pricing, deposit, insurance, mileage, penalties). Fees: amounts payable to WoopDrive and/or Partners, including subscription or payment plan fees, service fees, delivery fees, booking fees, and other charges displayed in the Platform. Wallet: if offered, a stored-value or payment functionality enabling top-ups and payments. Personal Data: has the meaning in applicable data protection laws (e.g. GDPR, relevant GCC data protection regimes). STC (Special Terms): specific commercial or provider-specific terms that supplement these Terms (e.g. subscription plan, fleet or rental specific terms). If a conflict exists, STC prevails for that scope.

Platform role. Unless explicitly stated otherwise, WoopDrive acts as a technology and service intermediary that enables you to access Partner offerings. Partners are generally responsible for providing the underlying goods and services (e.g. vehicles, fuel, toll products).

Separate Rental Agreement. When you book a vehicle, you typically enter into a Rental Agreement directly with the Vehicle Provider. WoopDrive may collect payments as agent or processor where permitted and as described in the Platform.

Information accuracy. We strive to keep listings, pricing, availability, and partner networks up to date, but these may change. Final terms shown at booking (and the Partner's Rental Agreement) control.

Eligibility. You must be at least 18 (or the legal driving age where you use the Services) and hold a valid driving licence appropriate for the vehicle class. Some vehicles or partners may require higher minimum age or driving experience.

Account security. You are responsible for all activity on your account and must keep login and device access secure. Notify us immediately of any suspected compromise.

Verification. We and/or Partners may require identity and licence verification (including selfies, document scans, sanctions or PEP checks, fraud checks) to comply with law and prevent misuse. We may refuse service if verification fails or risk is high.

Accurate information. You must provide true, complete, and current information and promptly update changes (contact details, licence status, payment details).

Application and connectivity. Certain functions of the Services (booking management, pick-up instructions, vehicle condition photos, access to your Rental Agreement) are provided through the WoopDrive mobile application and may require mobile data, camera and location permissions, and a compatible device or operating system. Availability may be affected by connectivity or maintenance.

Vehicle keys. Vehicle keys are physical and are handed over to you by the Vehicle Provider at pick-up. The Platform does not unlock, lock, or start vehicles. You must keep the keys safe and return them with the vehicle.

Telematics. Vehicles may use telematics (GPS or location, mileage, driving events, fuel or charge level, diagnostics) for rental operation, billing, safety, theft prevention, claims, and regulatory compliance.

No tampering. You must not disable, interfere with, or tamper with telematics, immobilizers, trackers, keys, or vehicle electronics.

Booking confirmation. A booking is confirmed when shown as confirmed in the Platform and/or you receive confirmation.

Start procedure. You must follow in-app steps (identity checks, vehicle condition photos, damage reporting, fuel or charge confirmation).

End procedure. You must end the rental in the correct location or zone, secure the vehicle, return keys and accessories (if any), and complete in-app checkout steps.

Late return. Late returns may incur extra charges and penalties per the Partner's terms or the booking screen.

You must use vehicles responsibly, legally, and in accordance with the Rental Agreement, these Terms, and all applicable traffic laws.

Prohibited (non-exhaustive):

• Driving under the influence of alcohol or drugs, or with impairment.
• Allowing an unauthorized driver to operate the vehicle.
• Racing, towing (unless explicitly allowed), off-roading (unless permitted), or using the vehicle for illegal acts.
• Transporting hazardous or illegal goods; using the vehicle for subletting, ride-hailing, courier services, or commercial use unless expressly allowed.
• Smoking or vaping in the vehicle if prohibited; excessive soiling; transporting pets if prohibited.
• Leaving the vehicle unlocked or the keys inside, or failing to take reasonable security measures.

Displayed pricing. Prices and Fees are shown in the Platform before you confirm. Taxes (VAT or local equivalents) are included or shown as applicable.

Deposits. Standard WoopDrive rentals are deposit-free: no security deposit is taken and no amount is pre-authorized on your card for a standard vehicle. A refundable security deposit may apply only to selected luxury vehicles. Where it applies, the amount is shown on the vehicle page and in the booking summary before you confirm, and you authorize WoopDrive and/or the Partner to place, adjust, and release that deposit per the Rental Agreement.

Additional charges. You may be charged for: fuel or charging deficits, cleaning, smoking, damage, missing equipment, towing, traffic and parking fines and their administration, late returns, zone violations, mileage overages, and other charges explicitly disclosed in the booking terms or the Rental Agreement before you confirm. These charges are paid to WoopDrive: WoopDrive may charge them to the payment card used for the booking and then emails you what was charged and why, with the fine notice, receipt or other supporting document. You may contest a charge by replying to that email.

Payment methods. You must maintain valid payment methods. Failed payments may result in account suspension and debt collection.

Chargebacks. If you initiate a chargeback without valid grounds, we may suspend your account and recover associated costs and unpaid amounts.

Accidents and incidents. You must follow in-app instructions, contact emergency services where required, notify the Vehicle Provider and/or WoopDrive promptly, and cooperate in claims handling.

Damage reporting. Failure to report pre-existing damage at start may result in liability for that damage.

Liability and deductible. Your liability for vehicle damage or theft is governed by the Rental Agreement and insurance terms and may include a deductible or excess.

Fines and tolls. You are responsible for parking tickets, speeding fines, tolls, congestion charges, vignettes (unless included), and related admin fees.

Evidence. You must provide requested evidence (photos, documents, police reports). Claim windows may apply.

Cancellation policy. You can cancel free of charge up to 48 hours before the pick-up time in your booking and receive a full refund to the original payment method. Cancellations received less than 48 hours before pick-up, and no-shows, are not refunded unless the Rental Agreement or mandatory consumer law provides otherwise. To cancel, use Manage booking or contact WoopDrive support; the time we receive your request is the time that counts.

EU consumer withdrawal. Where applicable, EU consumer law may provide a withdrawal right for certain contracts, but it may not apply once the service is scheduled or performed (e.g. time-specific vehicle rental). Mandatory consumer rights always remain unaffected.

Refund timing. Approved refunds are processed to the original payment method unless otherwise required by law.

This section applies where WoopDrive provides fuel cards or discount programs in your market.

Partner responsibility. Partners are responsible for quality and lawful supply of Goods (fuel, vignettes, etc.).

Wallet and top-ups. Where Wallet or Card top-ups are used, you can only spend available balance and must comply with minimum top-up amounts and limits shown in the Platform.

Reports. Transaction reports are informational and may be based on Partner data; they may not constitute accounting documents.

Blocking and security. You must protect card, PIN, and access data, block promptly if lost or compromised, and remain liable until notification or blocking is effective.

Service messages vs marketing.

• Service messages (required): booking confirmations, receipts, security alerts, legal notices, and operational messages. These may be sent without marketing consent.
• Marketing messages (optional, where required by law): promotions, discounts, and special offers about WoopDrive services or partners.

Your marketing choice (EU and GCC compliant). If you opt in to marketing in the app (or where local law allows marketing based on an existing customer relationship with clear opt-out), you agree that WoopDrive may send you promotional messages by SMS and/or email about WoopDrive services, discounts, and special promotions. EU direct marketing commonly requires compliance with GDPR and ePrivacy rules. In the UAE, marketing practices commonly require explicit consent and support objection or withdrawal rights. In Saudi Arabia, implementing rules address stopping direct marketing upon consent withdrawal and providing opt-out mechanisms. How to stop marketing (anytime). For SMS, reply STOP to any promotional SMS. For email, click Unsubscribe in the footer of any promotional email. You may also contact hello@woopdrive.com to update preferences. Opt-out does not affect service messages. No impact on core service (where required by law). Where applicable law requires marketing consent to be freely given, marketing opt-in is not a condition for using core rental services.

Privacy Policy. Our processing of Personal Data is described in the WoopDrive Privacy Policy (as updated from time to time).

Controllers and processors. Depending on the service, WoopDrive and/or Partners may act as controllers; some parties act as processors.

Cross-border transfers. We may transfer data internationally subject to lawful safeguards.

Your rights. You may have rights to access, correction, deletion, restriction, portability, and objection, subject to applicable law.

License. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Platform for its intended purpose.

Restrictions. No reverse engineering, scraping, automated access, copying, circumvention of security, or misuse of APIs.

User content. If you upload content (photos, reports), you grant WoopDrive a license to use it for service operation, support, dispute resolution, and legal compliance.

Availability. Services may be interrupted for maintenance, partner outages, telecom issues, or emergencies.

Updates. We may push app updates; older versions may stop working for security reasons.

Changes to Terms. We may change these Terms for legal, security, or business reasons. We will provide notice in the app or website and indicate the effective date. Continued use after the effective date means acceptance (subject to mandatory law).

We may suspend or terminate your account if you breach Terms or Rental Agreement, fail verification, pose fraud or safety risk, fail to pay, misuse vehicles, or violate laws.

You may stop using the Platform at any time. Financial obligations incurred prior to termination remain payable.

Partner services. Vehicles and many goods or services are provided by Partners; their terms apply and they may bear primary responsibility for supply or quality.

No guarantee. To the extent permitted by law, the Platform is provided "as is" and "as available".

Limitation of liability. To the maximum extent permitted by law, WoopDrive's liability is limited to direct damages and capped at the Fees you paid to WoopDrive in the 3 months preceding the event giving rise to the claim.

No limitation for gross fault. Nothing limits liability for intentional misconduct, gross negligence, death or personal injury where unlawful to limit, or mandatory consumer rights.

Indemnity. You agree to indemnify WoopDrive for claims arising from your unlawful use, breach, or misconduct, except where caused by WoopDrive's fault.

Customer support first. Send complaints to hello@woopdrive.com with details and evidence.

Good-faith negotiations. Parties attempt to resolve disputes within 30 days.

EU consumers (ADR / ODR where applicable). Where mandatory EU consumer rules apply, you may have rights to out-of-court dispute resolution via competent authorities.

Businesses. Business disputes go to the competent court or arbitral forum as described below.

General rule. These Terms, and any dispute or claim arising out of or in connection with them, are governed by the laws of the Republic of Estonia, the country in which WoopDrive (RSInvestment Group OU) is established. This choice of law is without prejudice to the mandatory consumer protection rules of the country in which you have your habitual residence and to any mandatory rules of the country in which the service is provided.

Consumers. If you are a consumer, nothing in this section deprives you of the protection afforded to you by provisions that cannot be derogated from by agreement under the law of your country of habitual residence. You may bring proceedings against WoopDrive either in the competent courts of Estonia or in the courts of your country of residence. WoopDrive may bring proceedings against you only in the courts of your country of residence. You may also refer a dispute to the consumer dispute resolution body competent in your country; in Estonia this is the Consumer Disputes Committee at the Consumer Protection and Technical Regulatory Authority (Tarbijakaitse ja Tehnilise Järelevalve Amet).

GCC residents. If you are habitually resident in a GCC country (UAE, Saudi Arabia, Qatar, Bahrain, Kuwait, Oman), the mandatory consumer protection and data protection laws of that country apply in addition to the above, and you may bring proceedings in the competent courts of that country where its mandatory law so provides.

Rental Agreements. The Rental Agreement between you and the Vehicle Provider is governed by its own terms and by the law applicable to that Vehicle Provider; this section does not change it.

Business clients. If you use the Services as a business, the courts of Harju County, Estonia, have exclusive jurisdiction over any dispute arising out of or in connection with these Terms.

Mandatory law prevails. Nothing in these Terms limits rights that cannot be excluded under applicable EU or GCC law.

Notices may be delivered by in-app notification, email, SMS, or posting in your account.

You must keep your contact details current. Notices are effective when sent to the latest details you provided.

Severability. If any clause is invalid, the rest remains effective.

Assignment. You may not assign your rights or obligations without our consent; we may assign as part of corporate restructuring or asset transfer, subject to mandatory law.

Entire agreement. These Terms plus any STC plus booking terms plus Rental Agreement form the agreement for the relevant Services.

Language. If translations exist, the English version prevails unless mandatory local law requires otherwise.

WoopDrive Support: hello@woopdrive.com